Seminar 4 - Business on the Telephone

Doing business in English over the phone is not always easy, especially if it is the first time you are making contact with a person or company. Not being able to see the other person, unable to predict exactly what they are going to say, technical problems that interfere with the quality of the connection…All features you must be competent to deal with effectively, for success in business on the telephone
The BREAKTHROUGH seminar will enable you to:

  • Establish a communication relationship with first-time caller
  • Understand people speaking about business matters, in a variety of accents, on the telephone
  • Use the right language and expressions, tone and pitch, to:

    Open and close a call
    Receive and return a call
    Leave and receive messages
    Make appointments
    Clarify and check information
    Confirm plans and agreements
    Deal with technical communication problems

  • Gain the confidence, skills and language you need to do business effectively on the telephone.

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5 Salaminos St, GR – 54626 Thessaloniki. telephone: (+30 2310) 522182 fax: (+30 2310) 547646
Breakthrough Consultants site last updated on 10th March 2004