Seminar 4 - Business on the Telephone

Doing business in English over the phone is not always easy, especially if it is the first time you are making contact with a person or company. Not being able to see the other person, unable to predict exactly what they are going to say, technical problems that interfere with the quality of the connection…All features you must be competent to deal with effectively, for success in business on the telephone
The BREAKTHROUGH seminar will enable you to:

• Establish a communication relationship with first-time caller
• Understand people speaking about business matters, in a variety of accents, on the telephone
• Use the right language and expressions, tone and pitch, to:
  

  Open and close a call
  Receive and return a call
  Leave and receive messages
  Make appointments
  Clarify and check information
  Confirm plans and agreements
  Deal with technical communication problems

• Gain the confidence, skills and language you need to do business effectively on the telephone.

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